FAQ’s

Products

Is there assembly required for IntimateRider™?
Is there a weight limit for the IntimateRider™ support?
What is the size of the IntimateRider™?
Is the IntimateRider™ easy to store?
What is the warranty for the product?
What is your return policy?
How do I return my product?

Ordering/Shipping

Can I order products over the phone?
When will my order ship?
Do you ship to P.O. boxes?
Do you ship outside of the U.S.?
What is on the shipping boxes?
How can I find out where my package is?
What do I do if my packages are damaged?

Payments

What forms of payments do you accept?
Is it safe to use my credit card on your site?
When will my credit card be charged?
How will my purchase show up on my credit card statement?
How much is shipping and handling?
Will I be charged sales tax?

Is there assembly required for IntimateRider™?

IntimateRider™ comes fully assembled.

Is there a weight limit for the IntimateRider™ support?

Not recommend for persons over 275 lbs.

What is the size of the IntimateRider™ and RiderMate™?

IntimateRider™ RiderMate™

Seat Height 16.5” (floor to seat) Height 15”

Seat Depth 9” Length 38.5”

Seat Width 20” Width 18”

Weight 15lbs Weight 10lbs

Back Height 15″

Back Width 18″

What is the warranty for the product?

IntimateRider™ and RiderMate™ are warranted to be free from defects in materials and/or workmanship for a period of 3 years from date of shipment. Upholstery materials are warranted to be free from defects at time of delivery, but because they can be damaged by normal use, they are warranted for 1 year.

Liberator products are warranted for 1 year.

Is the IntimateRider™ easy to store?

Yes, it folds for discreet storage in a closet or possibly under bed. IntimateRider™ and RiderMate™ are also lightweight for ease of movement.

What is your return policy?

We are confident that you will be pleased with the IntimateRider™ products. If you are not, you may return the IntimateRider™ and RiderMate™ frames within 30 days from the date you receive it. Because of the nature of the product there are strict guidelines for returning a product. We will not accept returns of cushions, slip covers or carrying bags.

Along with the shipping charges, both ways, there is a 15% restocking fee on the IntimateRider™ and RiderMate™. We will credit your card, (less restocking fee and original shipping charge) after receiving the product back.

**Make sure and keep the original box and packaging materials for 30 days!

How do I return my product?

If you purchased our products through an Authorized IntimateRider Dealer, you must contact that dealer to process your return.

If you purchased through our Online Store, call our Customer Service at 952.873.6136 Monday through Friday 8:00am – 4:30pm CST within 30 days of receipt of products. You will receive an RA Number and instructions for the return.

Remove all covers off the products you are returning, this includes all slip covers and the black fabric on the IntimateRider™ and RiderMate™. Package the IntimateRider™ and RiderMate™ in the original packaging, as you received it.

WE WILL NOT ACCEPT ANY RETURNS WITHOUT AN RA NUMBER!

See Return Policy for all terms and conditions.

Can I order products over the phone?

Yes, to order by phone you can call 952-873-6136 Monday through Friday 8:30 a.m. to 4:00 p.m. CST. You must be 18 years of age to order.

When ordering please have the following ready:

Number and colors(s) of the items you would like to purchase

Your credit card number, type, 3 digit security code and expiration date

Your credit card billing address

Your ship to address

Any promotional codes you have received

E-mail address for order acknowledgment/invoice reasons

When will my order ship?

You will receive an order acknowledgement that will indicate a shipping date. If there will be a delay for any reason, we will contact you by email with an updated ship date.

Do you ship to P.O. boxes?

No, we do not ship to P.O. boxes at this time.

Do you ship outside of the U.S.?

Yes, please contact us for shipping, handling and duty costs that are related to shipping to your country. You are responsible for all costs associated with shipping to your country.

What is on the shipping boxes?

To ensure your privacy, all products are delivered in plain boxes, which list HealthPostures as the return address.

How can I find out where my package is?

You will be sent a tracking number link when your order is shipped.

What do I do if my packages are damaged?

All merchandise is carefully inspected and packed before shipping. Refuse the shipment and any apparent damage should be noted on the freight bill. Have the driver sign and acknowledge the damage and send a copy of the freight bill and inspection report within 15 days of receipt of merchandise. Notify customer service at 952-873-6136 so we can promptly replace the damaged item.

What forms of payments do you accept?

Visa and MasterCard

Is it safe to use my credit card on your site?

The site is secure from others stealing your credit card information. When you shop on-line with us, all the information you give (name, address, and credit card number is encrypted. That means your information goes out as code. IntimateRider™ uses a Secure Sockets Layer (SSL) to keep your information safe while it is transmitted to us. You will be transferred to this secure mode when you begin your checkout process.

When will my credit card be charged?

It will be charged when you place your order.

How will my purchase show up on my credit card statement?

It will state HealthPostures

How much is shipping and handling?

A $25.00 shipping and handling fee is applied to each shipment of the IntimateRider and $20.00 for each shipment of the RiderMate. Please contact us for shipping costs to Alaska, Hawaii, Puerto Rico and all international destinations.

Will I be charged sales tax?

All orders shipped to addresses in the State of Minnesota will be charged 6.5%.